Terms and Conditions

Terms & Conditions – Wild Sauna Norway

By completing a booking on wildsauna.no, you agree to comply with the following Terms and Conditions. Please read them carefully before using our facilities.

1. Company Information

2. Payment Terms & Service Delivery

  • Payment Processing: Payment transactions are securely processed via Dintero through the Gibbs booking system.

  • Payment Capture: Payment is captured immediately at the time of online booking to lock in your reserved slot.

  • Service Delivery: Delivery occurs instantly upon payment confirmation when your booking slot and access instructions are issued via email or SMS.

3. Right to Cancel & Refunds

  • Standard Policy: We do not offer refunds or reschedule for changes of mind, poor weather conditions, or late arrivals.

  • Purchase of “Flex Booking”. If you have purchased flexible booking we will happily reschedule you to any other time and location at no extra charge.

  • Statutory Right of Withdrawal (Angrerett): Under the Norwegian Right of Cancellation Act (Angrerettloven § 22 m), time-bound leisure services (such as sauna session bookings) are exempt from the standard 14-day right of withdrawal once reserved for a specific date and time.

  • Cancellations by Wild Sauna: We reserve the right to cancel bookings due to severe weather, technical issues, maintenance, or safety concerns. In such cases, affected guests will be offered a choice between rescheduling, receiving a gift card or a full refund.

4. Use of Natural Waters, Swimming, and Assumption of Risk

  • Wild Sauna facilities are located in natural outdoor environments adjacent to deep, cold, and unpredictable natural water bodies (fjords and lakes).

  • Swimming, cold water immersion, and all other water-based activities are strictly voluntary and undertaken entirely at the customer’s own risk. Wild Sauna does not employ lifeguards, nor does it monitor weather conditions, water temperatures, currents, or depths.

  • To the maximum extent permitted by Norwegian law, Wild Sauna AS, its owners, employees, and partners accept no liability whatsoever for any injury, illness, drowning, loss of life, property damage, or theft arising out of or in connection with swimming or proximity to the water.

  • Customers are solely responsible for assessing their own swimming competency, health status (including heart conditions and cold-water shock risks), and supervising any minors in their care. 

  • Access to water is often by stairs, ladders or wild terrain. Wild Sauna AS takes no responsibility for the safety of these installations or your ability to navigate them safely. If you choose to use a ladder or stairs to enter the water you must ensure you have the ability to do so safely. You must also assess the condition of the installation. Weather conditions and unobvious damage to these structures may mean that they are not safe to use at any given time.

5. General Conduct, Safety & Fines (All Locations)

Bookings & Guest Limits

  • Capacity: Bookings are strictly valid only for the number of guests stated in the reservation. Unpaid guests are strictly prohibited. Random checks occur regularly; bringing unauthorized guests will result in a 2,000 NOK fine.

  • Punctuality & Access: Access is only permitted during your booked time slot. Do not enter early, and ensure you vacate on time out of respect for arriving guests.

Sauna Care & Safety Rules

  • Sauna Oven Hazards: NEVER place towels, clothing, buckets, or any items within 1 meter of the sauna oven. Never dry items on or near the oven. This is an extreme fire hazard and may be considered gross negligence.

  • Fresh Water Only: Only fresh, clean water may be used on the sauna stove. Using salt water, or any other substance damages the oven and carries an immediate 2,000 NOK fine.

  • Shoes & Doors: No shoes or flip-flops are allowed inside the sauna. Always keep all sauna doors properly closed to retain heat and prevent damage.

  • Never adjust, unplug, or operate any electrical equipment inside the sauna; Control panels, fuse boxes etc… Doing so will result in an immediate 2,000 NOK fine.

  • Swimming is entirely at your own risk. Your personal health, fitness, and ability as well as local weather conditions are outside of our control. Wild Sauna AS take no responsibility for your safety if you choose to swim

Food, Alcohol & Prohibited Substances

  • Alcohol & Intoxication: Consumption of alcohol and drugs is strictly prohibited. Guests under the influence are not allowed on the premises and will be denied access without a refund.

  • Beverages: Colored beverages are not permitted inside the sauna.

  • Flames & Smoking: Smoking, vaping, candles, or open flames are strictly prohibited in and around all facilities.

  • Snus, chewing gum and salt scrubs are not permitted inside.

Hygiene, Health & Conduct

  • Hygiene: All guests must sit on a clean towel while inside the sauna. Leave the sauna and surrounding area clean and tidy after use.

  • Minors: Children under 18 years of age must be supervised by an adult at all times.

  • Public Decency: Refrain from nudity or any behavior that is unacceptable in a public place.

  • Health Precautions: Sauna use and cold-water swimming are strictly at your own risk. Do not use the sauna if you are pregnant, under the influence, or have medical conditions affected by heat unless cleared by a doctor. Leave immediately if you feel dizzy, weak, or unwell. Remember to stay hydrated.

Slippery Conditions, Damage & Liability

  • Slips & Falls: Wet, icy, and slippery surfaces occur frequently—especially during winter, rain, or darkness. Tread with extreme care.

  • Personal Belongings: Wild Sauna Norway accepts no responsibility for lost, damaged, or stolen personal items.

  • Damage & Security: You are responsible for locking the sauna/gates properly after use. Unlocked facilities or unreported damages to equipment, ovens, or furniture will result in financial liability and potential police reporting.

  • Emergency: In case of emergency, locate the on-site fire extinguisher and contact emergency services immediately.

  • Right of Refusal: We reserve the right to deny access or remove any guest behaving dangerously, aggressively, or in violation of these terms without a refund.

6. Location-Specific Rules

Voss

  • Liability Parties: Sauna use is at your own risk; Wild Sauna Norway, Voss kommune, and Park Hotel Vossevangen carry no liability for accidents, injuries, theft, or health issues.

  • Restrooms: Restroom facilities are available inside Park Hotel Vossevangen. Guests must be fully clothed and completely dry before entering the hotel premises.

  • Water & Swimming: Lake conditions and access are constantly changing you are solely responsible for assessing conditions of access and your own health/abilities before approaching the lake. 

  • Fresh Water Supply: The water bucket for the stove must only be filled from the shower located outside. Water is not certified for drinking.

  • Emergency Equipment: Fire extinguishers are located inside the changing room and outside the sauna.

Bakka (Gudvangen)

  • Liability Parties: Sauna use and fjord swimming are at your own risk; Wild Sauna Norway, the landowner, and Aurland kommune carry no liability.

  • Water & Swimming: Fjord conditions and access are constantly changing, you are solely responsible for assessing conditions of access and your own health/abilities before approaching the fjord. 

  • Neighbouring Areas: The beach area to the left belongs to the campsite and is strictly off-limits to sauna guests.

  • Fresh Water Supply: The water bucket for the stove must only be filled from the freshwater tank located outside. Water is not certified for drinking.

  • Restrooms: Restrooms are located in the red barn (first building on the right walking towards Gudvangen). Use your sauna access code to enter.

  • Emergency Equipment: Fire extinguishers are located inside the changing room and outside the sauna.

Lærdal

  • Liability Parties: Sauna use and fjord swimming are at your own risk; Wild Sauna Norway, the landowner, and Lærdal kommune carry no liability.

  • Access & Security: Do not open the gate or enter the sauna area without a valid booking. Secure both the gate padlock and the sauna door when leaving.

  • Fresh Water: Fill water buckets only from the designated tank near the boathouse. Water is not certified for drinking.

  • Water & Swimming: Diving and jumping into the fjord are prohibited. Fjord conditions and access are constantly changing, you are solely responsible for assessing conditions of access and your own health/abilities before approaching the fjord. 

  • Emergency Equipment: Fire extinguishers are located inside the changing room and mounted on the exterior boathouse wall.